Account Service Manager

Responsibilities & Duties

The ideal candidate will join a dynamic and fast paced working environment. The candidate should be an aggressive sales individual with experience in the financial markets. He or she will be goal oriented, selfdriven and a team player who works well under pressure. The successful candidate’s aim will be to create and maintain a portfolio of client accounts and to provide excellent customer service for the lifetime of the client.

  • Handling new client leads on a daily basis
  • Maintaining contact with clients to ensure high levels of customer satisfaction
  • Following up on contacts for future business prospects
  • Building and maintaining a client portfolio
  • Assisting customers who wish to open or are managing a trading account
  • Actively following up on queries and providing feedback to customers in a timely manner
  • Effectively handling the existing client base (general customer service assistance and dealing with issues and complaints)
  • Following contact with partners, updating CRM with accurate information
  • Knowledge of the company’s products and services
  • Informing clients of any new products and promotions that the company is offering
  • Meeting company core values on a daily basis inside and outside the office
  • Ability to reach monthly targets

Requirements

  • Languages required: English and Turkish are a must
  • University degree or equivalent (Business, Finance, Economics or relevant field)
  • 1-2 years of work experience in a sales environment, preferably in the financial sector
  • Excellent Communication skills (over the phone, one on one and in writing)
  • Excellent numerical/mathematical abilities
  • Excellent oral and presentational skills
  • Excellent networking skills
  • Very good organizational and administration skills
  • Ability to multi task
  • Ability to work, interact and communicate with other team members and other departments
  • Basic knowledge of technical and fundamental analysis

Benefits

The successful candidate will receive a competitive remuneration package including private medical insurance and performance bonus.

Job Location: singapore

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