Customer Service Representative

Responsibilities & Duties

The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with CK Markets.

  • Assisting clients worldwide through a live support
  • Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Impeccable telephone etiquette and management
  • Handling of Back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with complaints of a varying nature promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Liaising with the compliance officer regarding complaints and approval of accounts
  • Providing all relevant information to clients regarding documents and materials for becoming a client

Requirements

  • Knowledge of English
  • Excellent knowledge of any other foreign language will be plus
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of Meta Trader platforms will be considered an advantage
  • Previous experience in similar position will be considered an advantage
  • Shift work as and when required

Benefits

The successful candidate will receive a competitive remuneration package including private medical insurance and a company-wide provident fund.

Job Category: Customer Service
Job Location: singapore

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